General terms and conditions of sale

General terms and conditions of sale

DEFINITIONS AND INTERPRETATIONS

The terms used in the present document and which are capitalized without having been previously defined have the meaning given to them below:

"Customer" means a natural person of legal age, acting for his or her own personal needs and having the full legal capacity to enter into a commitment hereunder.

"Terms and conditions of sale of the reserved fare" means the specific conditions of each reservation made by the Client.

"Reservation Confirmation" means the document summarizing the details of the reservation made by the Customer, sent by the website or the Hotel to the Customer.

"Reservation Request" means any request made by the Customer for a hotel room reservation.

"Hotel" refers to the hotel Le Chalet d'Antoine, operated by SAS HODAL with a capital of 1 000 €, whose head office is located at 52 avenue de Hambourg – 13008 MARSEILLE,, registered in the Marseille Trade and Companies Register under number B 921 326 542.

"Partners" means all service providers who have concluded a service contract or partnership agreement with the Hotel.

"Service" means any hotel room reservation service provided by the Customer on the Hotel's website.

"Hotel's Internet site" refers to the Internet site dedicated to the Hotel and accessible at the following address: put the e-mail address here.

 

ARTICLE 1 - Scope of application

These General Terms and Conditions of Sale apply, without restriction or reservation, to any purchase of hotel room reservation services and related services ('the Services') offered by the Hotel ('the Hotel').) offered by the Hotel ('the Provider' or 'the Hotel') to consumers and non-professional customers ('the Customer') on the Hotel's website.

The main features of the Services are presented on the Hotel's website.

The Customer is required to read them before making a reservation. The choice and purchase of a Service is the sole responsibility of the Customer.

The Customer declares:

● Have full legal capacity to commit to these General Terms and Conditions of Sale.

● To make the reservation of hotel rooms and related services for his/her personal needs.

● Be able to save and print the present General Terms and Conditions of Sale.

The contact details of the Hotel are as follows:

Hotel Le Chalet d'Antoine

187, Route Edmond de Rothschild

74120 MEGEVE

These conditions apply to the exclusion of all other conditions, in particular those applicable to other marketing channels for the Services.

The Customer is hereby informed that the Hotel has entered into partnership agreements with third-party travel service providers in order to enable the Customer to search for, select and reserve rooms in the Hotel by using the services offered by these partners on their websites. Any reservation of hotel rooms made under these conditions implies the Customer's full and unreserved consultation and acceptance of the service provider's special conditions, the conditions of sale of the reserved rate and these general conditions of sale. The Customer declares that he/she has obtained from the Hotel all the necessary information available on the Internet site.

These General Terms and Conditions of Sale are accessible at any time on the Hotel's website and shall prevail, where applicable, over any other version or any other contradictory document.

In the absence of proof to the contrary, the data recorded in the Provider's computer system shall constitute proof of all transactions entered into with the Customer. Thus, the entry of banking information, the acceptance of the General Terms and Conditions of Sale, the Terms and Conditions of Sale of the rate or the Reservation Request shall have the same value between the Hotel and the Customer as a handwritten signature on paper. The computerized records kept in the Hotel's computer systems shall be kept under reasonable security conditions and shall be considered proof of communication, orders and payments made between the Hotel and the Customer.

The Hotel shall keep the written record of the conclusion of the contract in electronic or paper format for a maximum of 5 years.

The Customer is informed that his/her IP address is recorded at the time of reservation.

In accordance with the Data Protection Act of January 6, 1978, the Customer has, at any time, a right of access, rectification and opposition to all his personal data by writing by mail and proving his identity to : Le Chalet d'Antoine - 187, route Edmond de Rothschild - 74120 MEGEVE.

The present General Terms and Conditions of Sale also include the Personal Data Charter.

The Customer declares to have read the present General Terms and Conditions of Sale (including the Charter on Personal Data) and to have accepted them by ticking the box provided for this purpose before placing the order.The Customer declares that he/she has read and accepted these General Terms and Conditions of Sale (including the Personal Data Charter) by checking the appropriate box before the online reservation procedure is carried out, as well as the General Terms and Conditions of Use of the Hotel's website.

Validation of the reservation of Services by the Customer implies acceptance without restriction or reservation of these General Terms and Conditions of Sale (including the Personal Data Charter).

The Customer acknowledges that he/she has the required capacity to enter into a contract and acquire the Services offered on the Hotel's website.

These General Terms and Conditions of Sale may be subject to subsequent changes, but the version applicable to the Customer's purchase is the one in effect on the website at the time of the reservation.

These General Terms and Conditions of Sale shall apply for as long as the services offered by the Hotel are available online on the Hotel's Web site. The Hotel reserves the right to temporarily or permanently close access to its Web site.

 

ARTICLE 2 - Reservations

The Customer selects the services he/she wishes to reserve on the Web site, as follows:

1. Selection of the type of room and the rate

2. Selection of additional services, if any

3. Check and validate the details of the reservation, the total amount of the reservation, the conditions of the rate

4. Indication of your contact information

5. Enter your credit card details in case of guarantee or prepayment

6. Consultation and acceptance of the general sales conditions and the conditions of the selected fare prior to the validation of the reservation

7. Validation of the reservation

The Customer acknowledges that he/she has read the nature, destination and reservation terms and conditions of the Services offered by the Hotel and has requested and obtained the information necessary to make a reservation with full knowledge of the facts. The Customer is solely responsible for his or her choice of services and their suitability for his or her needs, and the Hotel shall not be held liable in this regard.

The Customer undertakes to complete the information requested on the reservation request and attests to the truthfulness and accuracy of the information provided.

The contractual information is presented in French and will be confirmed at the latest at the time of validation of the reservation by the Client.

For reservations made exclusively on the Internet, the registration of a reservation on the Provider's website is made when the Client accepts the present General Terms and Conditions of Sale by checking the box provided for this purpose and validates his reservation. The Customer has the possibility to check the details of his reservation, its total price and to correct possible errors before confirming his acceptance (article 1127-2 of the Civil Code). This validation implies the acceptance of the entirety of the present General Sales Conditions and constitutes proof of the sales contract.

It is therefore the Client's responsibility to verify the accuracy of the reservation and to immediately report any errors.

The sale of Services will be considered final only after the Provider has sent the Customer confirmation of the acceptance of the reservation by e-mail and after the Customer has received the full price.

Any reservation made on the Hotel's website constitutes the formation of a contract between the Customer and the Provider.

The Hotel reserves the right to cancel or refuse any reservation made by a Customer with whom there is a dispute over payment of a previous reservation.

Each reservation is personal and may not be transferred to a third party under any circumstances.

Cancellation of a reservation at the Flexible rate:

In case of cancellation of the reservation by the Client after its acceptance by the Hotel at least 15 days before the scheduled date of stay, for any reason whatsoever, 50% of the total amount of the stay will be refunded to the Client. From D-14, 100% of the payment will be cashed by the Hotel. Thus no refund will be made after this period.

Cancellation / Modification of a reservation at the Non-Cancellable Non-Refundable rate:

In the event of cancellation or modification of the reservation at the "Non-cancellable non-refundable" rate by the Client, for whatever reason, a sum corresponding to 100% of the total amount prepaid will be automatically acquired by the Hotel and therefore charged to the Client. The same shall apply in the event of the Client's failure to arrive on the scheduled arrival date.

Non-refundable" reservation: the full amount of the stay is charged at the time of reservation. The reservation cannot be modified, cancelled or exchanged.

The hotelier has the possibility to re-let a room without delay under the following conditions:

Cancellation by the client.

Modification of the reservation by the client.

No-show by the client.

Error by the customer when making the reservation, on the dates, the quantity of rooms or the type of room.

 

ARTICLE 3 - RATES

The Services offered by the Provider are provided at the rates in effect on the Hotel's website at the time the reservation is made by the Provider. Prices are expressed in Euros, exclusive of tax and VAT.

The rates take into account any discounts that may be granted by the Provider under the conditions specified on the Hotel's website.

These rates are firm and non-revisable during their period of validity, as indicated on the Hotel's website, the Provider reserving the right, outside this period of validity, to modify the prices at any time.

The rates are indicated before and at the time of the reservation made by the Client. They are per room for the number of persons and the date selected.

Rates are confirmed to the Client in the Hotel's commercial currency, including VAT (excluding tourist taxes). They include VAT at the rate applicable on the date of the reservation; any change in the rate applicable to VAT will automatically be reflected in the rates indicated on the date of the invoice. The same will apply to any change or introduction of new legal or regulatory taxes imposed by the competent authorities.

The rates do not include the tourist tax, which can be paid directly to the Hotel.

The Client agrees to pay these various taxes to the Hotel without any dispute.

The payment requested from the Customer corresponds to the total amount of the purchase, with the exception of this Tax.

Unless otherwise stated on the Site, additional services (parking, etc...) are not included in the price. 5 parking spaces are made available by the Hotel, which cannot be reserved and are free of charge. However, we do not guarantee the availability of the spaces. Therefore, no parking space in the outside parking lot will be linked to a reservation or a car during the stay.

In addition, there are a few spaces in the vicinity of the establishment that can be reserved and paid for.

The conversion in foreign currency is given as an indication and not contractual. If a rate involves payment directly to the Hotel upon the Customer's arrival or departure and the Customer's currency is not the same as that of the Hotel, the rate charged by the Hotel may be different from that of the Customer. by the Hotel may be different from the one communicated at the time of reservation, taking into account changes in the exchange rate between the date of reservation and the date of payment.

An invoice is issued by the Provider and given to the Customer upon provision of the reserved Services.

 

ARTICLE 4 - PAYMENT TERMS

In case of cash payment on the day of the reservation (Non-cancellable Non-refundable rate):

The price is payable in full on the day of the confirmation of the reservation by the Client, according to the methods specified in the article "Reservations" above, by means of secure payment:

- by credit card.

At the time of booking, the Client communicates his bank details, specifying the name of the bank card, the number of the bank card, the date of validity (the bank card must be valid until the end of the stay) and the cryptogram.

The payment data is exchanged in encrypted mode thanks to the SSL protocol.

The Client shall present the credit card used to pay for the reservation at the Hotel. The Customer may be asked to show proof of identity as part of the procedures to prevent credit card fraud.

The Service Provider shall not be obliged to provide the Services ordered by the Customer if the price has not been paid in full in accordance with the above conditions.

Payments made by the Customer shall be considered final only after actual collection of the amounts due by the Provider.

In case of cash payment at the provision of services:

The price is payable in cash, in full on the day of the provision of the reserved Services under the conditions defined in the article "Provision of Services" below and as indicated on the invoice given to the Customer, by secure payment :

- by credit card.

Payment data is exchanged in encrypted mode using the SSL protocol.

The Hotel shall ask the Customer, upon arrival, to pay a security deposit or to authorize the debiting of his/her bank card, in order to guarantee the payment of the sums corresponding to the services consumed on the premises.

The Customer will then communicate his bank details, specifying the name of the bank card, the number of the bank card, the date of validity (the bank card must be valid until the end date of the stay) and the cryptogram.

The Customer may be asked to present an identity document as part of the procedures to prevent credit card fraud.

The Provider shall not be obliged to provide the Services ordered by the Customer if the price has not been paid in full in accordance with the above conditions.

Payments made by the Customer shall be considered final only after the effective receipt of the amounts due by the Provider.

 

ARTICLE 5 - Provision of Services

The Services booked by the Client, which include the reservation of hotel rooms and related services, will be provided in accordance with the following terms and conditions, as set forth in the present Terms and Conditions of Sale.These General Terms and Conditions of Sale are supplemented by the Terms and Conditions of Sale of the Tariff, which the Customer has read and accepted when making a reservation on the Hotel's website.

Upon arrival, the Customer will be asked to show his/her identification to ensure that he/she is required to complete a Police Form.

The Hotel is a completely non-smoking area. The Client will be held responsible for any direct and/or indirect, consequential damages resulting from the act of smoking in the Hotel. The client will be responsible for the entire cost of cleaning and restoring the damaged item or area to its original condition.

Animals are not allowed in the Hotel.

The Customer is solely responsible for any personal belongings left in the Hotel room, especially outside the safe or in the public areas of the Hotel. The Hotel shall not be held responsible for loss, theft, damage or deterioration of such belongings.

The client agrees to use the room in a responsible manner. Therefore, any behavior contrary to good morals and public order will lead the Hotel to ask the Client to leave the establishment without any compensation or refund if payment has already been made. In the event that no payment has been made, the Customer must pay the price of the nights consumed before leaving the establishment.

The Client will be held responsible for all direct and/or indirect, consequential damages that he/she may cause in the room reserved or that he/she may cause within the Hotel. Consequently, he/she undertakes to compensate the Hotel for the amount of the said damage, without prejudice to any damages and interest that may be due, procedural and legal costs incurred by the Hotel.

WIFI access allowing customers to connect to the Internet may be offered according to the Hotel's current policy. The Client agrees that the computer resources made available by the Hotel will not be used in any way for the purpose of reproducing, representing, making available or communicating to the public works or objects protected by copyright or other intellectual property rights.If the Client does not comply with the terms of this Agreement, the Hotel shall not be liable to the Client for any loss or damage suffered as a result of the use of the Hotel's computer resources, including but not limited to any loss or damage caused by the use of the Hotel's computer resources. If the customer does not comply with the above obligations, he or she may be charged with an infringement of copyright (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years imprisonment. The client is also required to comply with the security policy of the hotel's internet service provider, including the rules for using the means of seThe guest is also obliged to comply with the security policy of the hotel's internet service provider, including the rules for the use of the security measures implemented to prevent the unlawful use of computer resources, and to refrain from any action that undermines the effectiveness of these measures.

Unless otherwise expressly agreed, the room will be made available to the Client on the day of arrival at 4 pm and the Client will leave the room on the day of departure at 11 am. Failing this, an additional night will be charged to the Client. The Client must check out on the date of departure. In case of early departure, a fee equivalent to one night will be charged.

At the time of departure, the client must return the room key to the reception. In case of loss or non-return of the hotel key at the end of the stay, the client will be charged for the key using the credit card given as a guarantee at the time of the reservation, or at the time of departure, at a rate of 50€ per copy.

It is strictly forbidden for the client to take away any object belonging to the hotel: the client must inform the hotel if he/she notices a mistake and send it back, otherwise he/she will be charged for it.

The Provider undertakes to make its best efforts to provide the Services booked by the Customer, within the framework of an obligation of means.

The Customer shall have a period of 8 days from the date of departure from the Hotel in which to submit written reservations or complaints concerning the provision of the Services, with all the relevant supporting documents, to the Hotel.

No claim shall be validly accepted if the Customer fails to comply with these formalities and deadlines.

In the absence of reservations or complaints expressly made by the Customer within this time limit upon receipt of the Services, the Services shall be deemed to be in accordance with the reservation, in terms of quantity and quality.

In case of displacement:

In the event of an exceptional event, force majeure or the impossibility of making the reserved room available to the Customer, the Hotel reserves the right to accommodate the Customer in whole or in part in a hotel of equivalent category, for services of the same nature and subject to the Customer's prior agreement.

 

ARTICLE 6 - RIGHT OF WITHDRAWAL

In accordance with article L 221-28 of the French Consumer Code, the Customer does not have the right of withdrawal provided for in article L 221-18 of the French Consumer Code, given the nature of the services provided.

The contract is therefore definitively concluded as soon as the Customer makes the reservation according to the terms and conditions specified in these General Terms and Conditions of Sale.

 

ARTICLE 7 - Responsibility of the Provider - Guarantee

The Provider guarantees, in accordance with the legal provisions and without additional payment, the Customer, against any defect of conformity or latent defect, resulting from a failure to perform the reserved Services and effectively.The Service Provider guarantees the Customer against any lack of conformity or latent defect resulting from a failure to perform the Services booked and effectively paid for in accordance with the terms and conditions set forth in these General Terms and Conditions of Sale.

The Services provided through the Hotel's website comply with the regulations in force in France. The Provider shall not be liable for any failure to comply with the legislation of the country in which the Services are provided, which it is the Customer's responsibility to check, as the Customer is solely responsible for the choice of Services requested.

 

ARTICLE 8 - Data Processing and Liberties

In application of the law 78-17 of January 6, 1978, it is reminded that the personal data requested from the Client are necessary for the processing of his reservation and the establishment of invoices, in particular.

This data is processed and intended for the Hotel and may be communicated to any of its partners responsible for the execution, processing, management and payment of reservations and the Customer's stay.

In accordance with current national and European regulations, the Customer has a permanent right of access, modification, rectification and opposition with regard to information concerning him/her.

This right may be exercised under the conditions and according to the procedures defined on the Hotel's website.

 

ARTICLE 9 - Intellectual property

The content of the Hotel's website is the property of the Vendor and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

 

ARTICLE 10 - Imprecision

The present General Terms and Conditions of Sale expressly exclude the legal regime of unforeseeability provided for in Article 1195 of the Civil Code for all operations of Services of the Provider to the Customer. The Service Provider and the Customer hereby waive the provisions of Article 1195 of the French Civil Code and the unforeseeable circumstances provided for therein, and agree to assume their obligations even if the contractual balance is upset by circumstances which were unforeseeable at the time of the conclusion of the sale, even if their execution would prove excessively onerous, and to bear all the economic and financial consequences.

 

ARTICLE 11 - Force majeure

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure, as defined in Article 1218 of the Civil Code.

 

Article 12: MISCELLANEOUS PROVISIONS

The present General Terms and Conditions of Sale, the Personal Data Charter, the Terms and Conditions of Sale of the fare booked by the Client, the Reservation Request, the Reservation Confirmation by the Client, constitute the entire agreement of the parties within the limits of its purpose. They replace and cancel, consequently, within this limit, any verbal or written agreement which would be previous to them.

No tolerance, whatever its nature, scope, duration or frequency, may be considered as creating any right and may not lead to limit in any way whatsoever the possibility of invoking each of the clauses of these General Terms and Conditions of Sale, at any time, without any restriction.

Any clause of the present General Terms and Conditions of Sale which would be declared null or illegal by a competent judge would be deprived of effect, but its nullity would not be considered as a breach of the present General Terms and Conditions of Sale.Any clause of the present General Terms and Conditions of Sale that is declared null and void or illegal by a competent judge will be deprived of effect, but its nullity will not affect the other stipulations, nor the validity of the General Terms and Conditions of Sale as a whole or their legal effects.

 

ARTICLE 13 - Applicable law - Language

The present General Conditions of Sale and the operations which result from them are governed and subjected to French law.

The present General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

 

ARTICLE 14 - Litigation

All the disputes to which the operations of purchase and sale concluded in application of the present general conditions of sale could give place, concerning so much their validity, their interpretation, their execution, their cancellationAll disputes to which the purchase and sale transactions concluded pursuant to these general terms and conditions of sale may give rise, concerning their validity, interpretation, performance, termination, consequences and consequences, and which could not be resolved between the Hotel and the Customer, shall be submitted to the competent courts under the conditions of common law.

The Customer is hereby informed that he/she may in any event have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (C. consom. art. L 612-1) or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.

 

ARTICLE 15 - Pre-contractual information - Customer acceptance

The Client acknowledges having been informed, prior to making a reservation and concluding the contract, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information listed in article L. 221-5 of the Consumer Code, and in particular the following information:

● the essential characteristics of the Services, taking into account the communication medium used and the Service concerned ;

● the price of the Services and related costs;

● in the absence of immediate execution of the contract, the date or deadline by which the Provider undertakes to provide the reserved Services;

● information relating to the identity of the Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context,

● information relating to the legal and contractual guarantees and their implementation modalities;

● the functionalities of the digital content and, if applicable, its interoperability;

● the possibility of resorting to conventional mediation in the event of a dispute;

● information on important contractual conditions.

● the accepted means of payment.

The fact that a natural person (or legal entity) makes a reservation on the Hotel's Internet site implies full and complete acceptance of these General Terms and Conditions of Sale and the obligation to pay.The Customer expressly acknowledges this and waives the right to rely on any contradictory document that may be unenforceable against the Provider.

 

Article 16 : Tourist tax

The tourist tax is never included in the price of the reservation. It is in force in the commune and payable on site. Amount in force in 2022: 1.50€ per person and per night.

 

Article 17 : Children and extra beds

Free of charge ! A child under 3 years old stays free of charge for the use of the available bedding.

No extra bed is available.

 

Article 18 : Group

In case of cancellation of the reservation by the Customer after its acceptance by the Hotel at least 15 days before the date of stay, for any reason whatsoever, 50% of the total amount of the stay will be refunded to the Customer. From D-14, 100% of the payment will be cashed by the Hotel. Thus no refund will be made after this period.

Cancellation / Modification of a reservation at the Non-Cancellable Non-Refundable rate:

In the event of cancellation or modification of the reservation at the "Non-cancellable non-refundable" rate by the Client, for whatever reason, a sum corresponding to 100% of the total amount prepaid will be automatically acquired by the Hotel and therefore charged to the Client. The same shall apply in the event of the Client's failure to arrive on the scheduled arrival date.

Non-refundable" reservation: the full amount of the stay is charged at the time of reservation. Non-changeable, non-cancellable and non-exchangeable.

 

Article 19 : Degradation

The customer must use the rented property in a responsible manner.

The rooms put at the disposal of our customers are checked, functional and in good condition. Our customers are invited to report immediately to the reception of the hotel any lack.

In the event of a problem, the client will be held responsible. In case of damage, the hotel reserves the right to charge the client for the cost of repair or replacement. The same applies to any violation found after the departure of the client, the amount of compensation will be debited to the client's card.

The hotel can demand in case of voluntary or involuntary degradation of materials, objects, furniture belonging to the hotel the complete refund with a penalty and damages from 1000€ to 5000€.

In case of flooding or water damage, voluntary or involuntary, the hotel can demand full reimbursement of the damage caused. In case of damage in other rooms, the reimbursement of the nights of the other guests will be required.

The hotel may require a cleaning fee if the room is left in a condition that is deemed unsuitable. In case of deterioration of the carpet, bedding, bed base, the hotel will require the reimbursement of the damages with a minimum of 1000€ for restoration and for not being able to re-rent the rooms.

In general, the client will have to pay the damages caused directly to the hotel. He can call upon his insurance (if he wishes to be reimbursed) for all voluntary or involuntary damages he will cause during his stay. All our rooms are non-smoking. The hotel reserves the right to charge a one-night cleaning fee to any guest who smokes in their room. If the guest wishes to continue smoking inside or outside the designated areas, he/she will be asked to leave the hotel.

In the event of non-compliance with the hotel rules and regulations (read the rules and regulations), the guest will be asked to leave the hotel without being able to claim any refund. The hotel reserves the right to deduct the amount of undeclared consumption and damage in the room. This amount will be deducted from the bank imprint provided at the time of reservation. The hotel will have no obligation to inform the customer but can provide him with an invoice on request.

 

Article 20 : Mini safe

The identity papers and precious objects (watch, jewels, means of payment, etc...) must be placed in the mini safe provided for this purpose.

Article 21 : Forgotten items

The objects left or abandoned, could be sold under the conditions provided for by the law of March 31, 1896. If the customer asks for the return of his belongings by parcel or mail, that if will be done obligatorily with a follow-up and insurance for the objects of value. The sending will be made after the payment by the customer of the forwarding expenses.